In today’s customer case study update we will be telling you how easy it is to integrate an iPod into an Audi Vehicle. iPod Integration doesnt get easier than this.

John Cafferty purchased from us a while ago but it was a perfect example of how simple it is. No contact was made prior to the sale, John simply ordered from the website. He opted for the Dension Gateway 100 for Audi because he wanted an iPod cradle mounted on his dash.

John filled out a questionnaire after his purchase so we know what he was happy with. He was delighted with the amount of detail that the website went into which allowed him to make his decision on which iPod Car Kit he wanted to purchase. The order arrived at 1:30pm and was delivered at 10am the morning after. John had booked an installation with our recommended installers the day after it was delivered.

John sent us a letter a few days after that to let u know how happy he was with the service & that his iPod kit was working excellently. The installers arrived at his work place and installed the kit within 30 minutes. John was delighted that he had saved nearly £700 when comparing the kit to Audi’s own kit.

iPod Car Kit

Audi iPod Kit

Another happy customer! If you want your case study adding to our blog then please let us know.

We want to tell you about our customers more and more so we will be updating our blog at least weekly with one of our customers experiences. He had a choice of Dension or Dice In Car iPod kits.

Calvin Divilak from North London runs his own eCommerse website selling bathroom accessories. He contacted our sales team via our ticketing system requesting some advice on what kit would suit his needs best. His choice was between the BMW Dension Gateway and the BMW Dice Silverline iPod Car Kits.

Calvin wasn’t that confident with auto electrics but with the right guidance was sure he could do it. Before his purchase we sent him a direct link to the installation instructions of both kits. It seemed that Calvin thought he would struggle to remove the stereo in his car so he opted for the Dice Silverline kit for BMW as it simply plugs into the pre-wired lead in the boot. From here he would just have to route the 5m wire which comes with the kit through to where he wanted his iPod to live.

Calvin ordered at 2:30pm on Thursday and left a voicemail on our sales phone line at 7:30am on Friday to say that he received the item. We received another call at 9am to let us know he had installed it and to discuss the best way of operating the kit. Within 10 minutes he had the hang of it and was another happy customer.

We were contacted by a customer at the start of this month who was desperate to get his iPod working in his car. He had already been given false information by 4 companies and he saw his only logical route to be through his dealer (who you would expect knew his car and its options inside out & back to front). £1400 and two weeks (without his car) later, the only thing that he had extra to before his vehicle went over to his dealer was an even bigger headache!

The dealer had sold him a kit for nearly triple the price that we charge (we charge £140, the dealer charged £400) and then charged a whopping £1000 for installation which took an entire two weeks! When this was complete it turned out that the iPod car kit didnt even work! He took it back and had it tested, they agreed to swap it over. Still no joy! In the end, 3 kits were tested and none worked. Our customer managed to get his £400 back for the iPod Car Kit but they wouldnt pay up for the installation costs. This has obviously left sour grapes in the mouth of the customer who was understandably very annoyed. This is where iPod Car Kit Direct come in, proving that we are a long way ahead of the game when it comes to getting an In Car iPod.

We had a call around 9:15am asking if we could offer any advice. We obviously knew the vehicle very well having successfully integrated around 5000 iPod Car Kits into thus far. We knew exactly what the issue was and suggested we could sell the Dension Gateway 100 kit at £140 and install it for £50. Our installers went over to our customers place of work two days later and installed the kit within 1 hour. Fully tested and fully working.

Needless to say that our customer was extremely pleased that he could now play his iPod in his car. He is also pursuing the lost £1000 with trading standards and is very close to a happy ending.

This story goes to show that there really is no replacement for expereince. We dont like blowing our own trumpets but we have twice the experience than any of our competitors and have ben the only company to have been dealing with iPod Car Kits since the very first iPod Car Kit was designed.

As you are all aware, sterling is at its lowest value for over 18 years. All Dension products are shipped to the UK from Europe and subsiquently, paid for in Euro’s. The effect of recent currency movements means that a price increase was always inevitable. This price change also coincides with the release of all new Dension products that now have the ability to charge the new iPods with the 5V charging system.

Unfortunately all the Dension prices have been increased with immediate effect.

Please be aware that any stock purchased online or through a local dealer which hasnt been increased to the new retail price by the retailer IS GREY STOCK meaning that it has been imported through the incorrect channels and is not covered under warranty. You can check this by asking the retailer to confirm the serial number of the item for you.

Dension will be rolling out the new stock over the coming weeks which could effect delivery timescales but we will try our hardest to minimise the effect on our customers. The latest breakthrough on the Dension production line the vehicle specific CD Retention kit and the all new AV Extender which  are currently available on pre-order.

Price changes are as follows;

Christmas is a special time for everybody. iPod Car Kit Direct are trying to make it easier on the wallet by giving you guys the chance to save lots of money on your essential presents. Whether it be cases for Apple iPods, Apple iPod Car Kits, Dension iPod Car Kits, Dice iPod Car Kits, Apple iPod leads, Apple iPod Cradles, Damage free brackets, we have the lot!

Every month until the big day, we will be offering discount coupons through our newsletter. Pop onto our homepage and sign up on the left and we will email you the coupons as soon as they are out!

Please expect discounts like free delivery and percentages off.

We would like to inform anybody that are looking to buy Dension Gateway iPod kits from ANY source – whether it be online or offline – to be very careful.

iPodCarKitDirect & Dension have been informed of a number of “Grey stock” items which have been imported illegally or through the wrong channels are worming their way into the UK market.

When buying an iPod kit for your car, please double check that the items you ordering are legitimate otherwise the Dension warranty will be void. If you are aware of anybody selling these kits then please inform ourselves.

There are VERY FEW legitimate online dealers of Dension iPod kits, for a full list visit the following link:
http://www.dension.com/dealers.php

OK, so you are probably thinking “How do i tell if the people selling me the Dension kit are buying them from the correct source?” Well the answer is simple:

When you buy, ask the retailer if they can tell you the serial number on the item, the serial number is always found on a Dension sticker on the bottom of the unit. If they cannot provide this then they don’t have one – meaning that the stock is NOT to be trusted.

If you already have an item purchased from anywhere which doesn’t have a sticker then please contact them to discuss.

Valued iPod Car Kit Direct Customer,

iPod Car Kit Direct highly recommend and are proud to support the Dension brand and product range and can offer unrivalled sales, support and technical help with this product and will continue to lead the UK online market for this product.

Supply has been somewhat patchy over the last 2 months and for that we are sorry to all affected.

We now have full confidence and resolution to this (direct from Dension HQ) and 95% of the backorders have now been fulfilled, and the hit and miss, exemplary service that we normally provide as a result of this is fully resumed and the supply into the UK will be faster, smoother and more efficient than ever.

The UK Dension distributor’s low stocks are now fully replenished and being the UK online leaders for the Dension brand we are back to our normal unrivalled service. 

At the time of writing this we now have stock of the complete Dension ice Link Plus range, the Dension FM Modulator ice Link Plus, the Dension Gateway 300, 400, 500 models and the new Dension Gateway 500 MOST for fibre optic audo systems. The Gateway 400 & 500 range is only available for select models but all models will be in stock next week. Check the site for availability at the time of reading this.

So thanks for your co-operation and understanding during this unpredicatable period and i hope at least we can provide you with some confidence with the Dension brand and our service now and into the future.

All the best
iPod Car Kit Direct

As you may have heard recently, the Dension supply in the UK has been hit and miss due to unreliable service from the UK distributor. Well finally this has been resolved and the UK now has other (more reliable) sources of this fantastic product.

iPod Car Kit Direct have almost the full Dension range back of Dension ice Link Plus and Dension ice Link FM Modulator in stock and any backorders are now being shipped using Express Delivery.

Watch out for the new Dension products adding to this high quality range coming soon!

To get 5% off and FREE Express Delivery on all products, simply enter 5_OFF in the voucher box in the checkout!

All the best
iPod Car Kit Direct Support Team

Orders can be placed up to 12pm Thursday 21st December to get delivery before Christmas. 

 And for free Delivery simply enter NODELIVERY in the checkout!

All the best iPod Car Kit Direct Customer Support Team